Downstems

Due to an ongoing strike by Canada Post workers, we are currently experiencing disruptions in mail and parcel delivery services. While we are doing our best to process and ship your orders on time, delays are likely and beyond our control. If you cancel your order after sending an e-transfer, a $3 service fee will apply for processing the refund.

Shipping

Shipping is available Canada Wide. TOBACCO & VAPES CAN ONLY BE SHIPPED WITHIN ALBERTA.

$20-25 Flat Rate Shipping Canada Wide *Some Restrictions Apply*

Oversized Packages & Remote Location Shipping

Shipping cost may be subject to change depending on location and package size. We may pay a portion of the shipping cost, while the remainder will be the customer's responsibility. This may change the order total. We will contact you if there are any added shipping costs.

All online orders must be paid with Electronic Funds Transfer or by Credit Card over the phone.

Return Policy

Contact us within 48 hours for refunds and warranty assistance.

*E-transfer refunds are subject to a $3 service fee*

Top-notch support

Reach our helpful staff through email, social media, or over the phone.

HOURS

Monday - Saturday 9:30am to 6pm

Sunday 11am to 5pm

Store hours may vary. See Google for more info.

Secure Purchasing

Security is a priority for online customers, legal photo ID is required for purchase of 18+ items.

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Downstems

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