Information - Shipping, Placing & Paying For Orders, Tobacco & Dangerous Goods

Shipping Within Canada:

Due to Federal Tobacco regulations in Canada, we are not permitted to ship tobacco to consumers in other Provinces within Canada.

All online shipping orders must be paid with Electronic Funds Transfer to orders@gordssmokeshop.ca . We also require confirmation of legal age, this can be done through email to orders@gordssmokeshop.ca. We require picture of the customer holding their photo ID with their face, birth date and ID photo easily visible and the order number as the email subject, the name on the ID must match the name on the order. If there are any issues with confirming your age you will be contacted by our staff and your order will not be shipped until verified.

We try to have orders ready to ship within 72 hours, you will receive a notification in your email when your package has shipped. All parcels are shipped through Canada Post and will have a Canada Post tracking number.

$15 Flat Rate Shipping in Alberta. $20-25 Flat Rate Shipping outside of Alberta. *Some Restrictions Apply*

 

Oversized Packages & Remote Location Shipping 

Shipping cost may be subject to change depending on location and package size. We may pay a portion of the shipping cost, while the remainder will be the customer's responsibility. This may change the order total. We will contact you if there are any added shipping costs.

 

**DANGEROUS GOODS CAN NOT BE SHIPPED AND ARE AVAILABLE ONLY FOR PICKUP OR LOCAL DELIVERY**

 

Placing a Pickup Order: 

If you prefer not to place your order online through the website, call the shop during business hours at 403-343-1588 or message us through social media @gordssmokeshop on Facebook, Instagram, and Twitter. 

If your order is placed online we try to have pickup ready within 2 hours of your order being confirmed and you can choose to be notified by email, text, or phone call when it is ready. Pickup orders placed after 4pm will be available for pickup the following day at 10am unless notified otherwise. If you have placed your order over the phone or through social media we will notify you when it is ready at that time. 

 

Paying for a Pickup Order:

Payment can be made by e-transfer to orders@gordssmokeshop.ca, or paid at time of pickup with Interact, Visa, and MasterCard. Gift cards can also be accepted at time of pickup, or called in ahead of time. 
Government issued photo ID is required for all pickups of 18+ products. Proof of legal age can be presented at time of pickup if paying at that time, or, if paying with e-transfer, sent in an email to orders@gordssmokeshop.ca with a picture of the customer holding their photo ID with their face, birth date and ID photo easily visible and the order number as the email subject.

 

Receiving a Backdoor Pickup Order: 

Please wait for confirmation that your order is ready for pickup through your preferred notification method. When you are outside of the shop in the receiving area please call (403)-343-1588 with your order number and/or first name.
If you have paid with e-transfer beforehand we will confirm that we have received proof of legal age if purchasing 18+ items. If you choose to pay at the time of pickup we will require your photo ID at that time. Please note that no 18+ items will be released without confirmation of required legal age.    

 

Placing a Delivery Order:

If you prefer not to place your order online through the website, please text or call our us during business hours at 403-343-1588 or message us on social media @gordssmokeshop on Facebook, Instagram, or Twitter.  
When placing an online delivery order we will confirm your order and contact you about our next available delivery time through your preferred method of email, text, or calling.  

Delivery is not available on Sundays. Minimum order amount for delivery is $25 before fees and taxes.

 

Paying for a Delivery Order:

Payment can be made by e-transfer to order@gordssmokeshop.ca, or by debit and credit card at time of delivery. Gord's delivery fee is an additional $5-$8 +GST and includes all addresses within Red Deer city limits. 
Government issued photo ID is required for all deliveries of 18+ items, proof of legal age can be sent by email to orders@gordssmokeshop.ca with a picture of the customer holding their ID with their face, birth date and ID photo easily visible and the order number in the subject line.  

 

Receiving a Delivery Order:

After payment, confirmation of proof of legal age, and choosing an available delivery time, we will collect your name, address, and phone number and confirm that you will be home to collect your order at time of delivery to confirm you are of legal age.

 

All Dangerous Goods Are NOT Available For Shipping

These Items Include:

  • Butane
  • Filled Lighters
  • Lighter Fluid
  • Instant Light Charcoal


If these items are added to your cart to be shipped you will be contacted by our staff and your order will not be processed. These items are available for purchase online if in-store pickup or local delivery are selected. 

All Tobacco Items Are NOT Available For Shipping Outside Of Alberta

If you place an order for tobacco to be shipped outside of Alberta and we have to refund your e-transfer payment, you will be charged a $3.00 fee for the refund e-transfer.

We can ship tobacco within Alberta. 

We just require confirmation of legal age, this can be done through email to orders@gordssmokeshop.ca. We require picture of the customer holding their photo ID with their face, birth date and ID photo easily visible and the order number as the email subject, the name on the ID must match the name on the order. If there are any issues with confirming your age you will be contacted by our staff and your order will not be shipped until verified.

Broken Item Disclaimer

We are not responsible for broken items.

We take pictures of all items before packing and shipping to confirm accuracy and quality. 

Once the shipping company has possession of the package, all broken items must be dealt with through the shipping company, not Gord's Smoke Shop.